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  Public Ticket #3197182
Set UP Problems
Closed

Comments

  • Suri Cheng started the conversation

    Hi, 

     I've been following the tutorials video but there is no sign of where I enter this license, or where I obtain this. 

    Moreover, Neuron Builder is not a plugin that is viewable within the installation process. I have also tried to search and it is not accessible. 




    Attached files:  截圖 2022-12-29 下午4.33.26.png

  •  864
    Neuron replied

    Hi,

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • Suri Cheng replied

    I've already watch your all video tutorials about how to install the theme and how to activate the License, but  I still can not install the theme successfully.

    Moreover, "Neuron Builder" can not be installed too.

  •  864
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • artroomlon1983 replied

    I have the same problem

  • Suri Cheng replied

    Thank you for your reply. 

    I'm sorry I have already deactivated and downloaded another platform for my website. 

    Under ordinary circumstances I would be more patient. Due to the emergency, i only have few days to work on my website and i simply could not spend time for solving problems.  At this point, I have requested a refund for this theme. I've sent a request for the refund on "evantomarket".

    Please issue my refund, thank you.

  •  864
    Neuron replied

    Hi,

    We're sorry for the late reply, we were on holiday.

    We're sorry for your experience with our Nikaia theme, I'll let this to the team and they'll proceed with it.

    As for you @artroomlon1983, we've already responded to the ticket you created.

    Feel free to ask for anything you need.

    Kind Regards