Okay
  Public Ticket #3189595
Neuron library
Closed

Comments

  • edf7 started the conversation

    Hi,

    I don't understand why I don't have access to the neuron library when I try to make my header and my footer. I only have access to ELEMENTOR elements. Could you tell me the procedure to follow.
    thank you

  •  854
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  •   edf7 replied privately
  •   Neuron replied privately
  • edf7 replied

    edouardfabre.com

    hello, 

    Unfortunately, I had to change the theme because it does not work correctly: impossibility to use the import of templates etc... I am very disappointed and I would like to know if you have a solution to rectify this please?

    Can my version 6.1.1 of wordpress be the cause of the problem and prevent the correct functioning of the imports of my theme?

  •  854
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    This doesn't have anything to do with the WordPress version, as we've already tested our theme with the latest version of WordPress.

    Can you please test it on your local server, and check if the theme works, as this is related to the server?

    Feel free to ask for anything you need.

    Happy Holidays 😊