Hello, I have just purchased the Bilfrost theme and I would like to install and import the demos as recommended via your installation video, except that this is not possible and an error message appears:
An error occurred while fetching file from: https://neuronthemes.com/bifrost/demo-importer/homepages/classic/classic-agency.xml! Reason: 503 - Service Unavailable.
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted?
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
hi thanks a lot , you can delete everything, the only important thing is that I can correctly use the bilfrost theme and import my pre-designed pages as on your videos. thanks again
Now I actually have all the pages that have been added, but how can I proceed in the same way as on your site to choose only the pages that interest me? Because import by demo data doesn't work :(
but I do not understand I can import them myself because in the future I would like to be able to be autonomous. Can you tell me the procedure to follow please? Moreover I don't understand why I don't have access to the neuron library to make for example my footer and my header? Only the elementor library is displayed, do you have an answer on this subject?
Can you tell me why the Import demo data option does not work? The following error message appears when I try to import one of the templates of the theme?
I am very sorry for the late reply, we were not working on the weekend.
Can you please contact the hosting provider and explain the issue (503 issue in importing), I can send you the pages that you've mentioned, but then, in the future, if you want to import any other page, you'll have to ask us again to send it, and it will be a procedure that you don't want to have.
After contacting my host, he redirects me to you and advises me to send you this link: https://phpfpm74.webhosting-infos.hosting.ovh.net/ So you can check the compatibility thanks for making the necessary
Unfortunately, I had to change the theme because it does not work correctly: impossibility to use the import of templates etc... I am very disappointed and I would like to know if you have a solution to rectify this please?
Can my version 6.1.1 of wordpress be the cause of the problem and prevent the correct functioning of the imports of my theme?
Hello, I have just purchased the Bilfrost theme and I would like to install and import the demos as recommended via your installation video, except that this is not possible and an error message appears:
An error occurred while fetching file from: https://neuronthemes.com/bifrost/demo-importer/homepages/classic/classic-agency.xml!
Reason: 503 - Service Unavailable.
Can you help me to solve the problem. Thanks
Attached files: Capture.JPG
Hi,
It seems like your server is blocking the request to our server (503 error), if you access directly the URL you can find the content.xml file.
- https://neuronthemes.com/bifrost/demo-importer/main-demo.xml
So there are two solutions.
1) Contact the hosting provider and explain the issue (503 issue in importing).
2) Save the file from main-demo.xml and go to Dashboard > Tools Import and import the file manually(XML file).
Feel free to ask for anything you need.
Kind Regards
hello thank you for your feedback! I have already done this:
Save the file from main-demo.xml and go to Dashboard > Tools Import and import the file manually(XML file).
But it does not seem to work could you look at my wp admin to help me solve the problem? thank you
Hi,
I'm seeing that all the imported demo pages are moving to the trash folder.
- https://ibb.co/5BJcZRC
It seems that the demo wasn't imported correctly, can I reset your site and re-import the demo data, but notice that after the reset, everything will be deleted?
Is there any page that you've created that you don't want to lose because after the reset everything will be deleted? If you have any, please attach the URL here so I can save it on my device and then import it also.
Feel free to ask for anything you need.
Kind Regards
hi thanks a lot , you can delete everything, the only important thing is that I can correctly use the bilfrost theme and import my pre-designed pages as on your videos. thanks again
Hi,
I've just imported the demo data, please take a look at your site now.
Feel free to ask for anything you need.
Kind Regards
Thanks for your intervention !
Now I actually have all the pages that have been added, but how can I proceed in the same way as on your site to choose only the pages that interest me? Because import by demo data doesn't work :(
Attached files: Capture d’écran 2022-12-15 142119.jpg
Hi,
Sorry for that, I'll reset your site once again, and tell me which pages you need, so I can import only them.
Feel free to ask for anything you need.
Kind Regards
Hi,
No problem here my list:
https://neuronthemes.com/bifrost/architecture/
https://neuronthemes.com/bifrost/classicagency
/https://neuronthemes.com/bifrost/maintenance/
https://neuronthemes.com/bifrost/contact-personal/
https://neuronthemes.com/bifrost/portfolio-wide-carousel/
https://neuronthemes.com/bifrost/portfolio-wide-grid/
https://neuronthemes.com/bifrost/portfolio/port-isaac/
https://neuronthemes.com/bifrost/portfolio/plockton/
https://neuronthemes.com/bifrost/shop-creative/
but I do not understand I can import them myself because in the future I would like to be able to be autonomous. Can you tell me the procedure to follow please?
Moreover I don't understand why I don't have access to the neuron library to make for example my footer and my header? Only the elementor library is displayed, do you have an answer on this subject?
Thanks a lot!
Can you tell me why the Import demo data option does not work? The following error message appears when I try to import one of the templates of the theme?
Thanks a lot for your patience !
Attached files: Capture d’écran 2022-12-15 142119.jpg
Hi,
I am very sorry for the late reply, we were not working on the weekend.
Can you please contact the hosting provider and explain the issue (503 issue in importing), I can send you the pages that you've mentioned, but then, in the future, if you want to import any other page, you'll have to ask us again to send it, and it will be a procedure that you don't want to have.
Feel free to ask for anything you need.
Kind Regards
Hello,
After contacting my host, he redirects me to you and advises me to send you this link: https://phpfpm74.webhosting-infos.hosting.ovh.net/
So you can check the compatibility
thanks for making the necessary
Hello,
Can my version 6.1.1 of wordpress be the cause of the problem and prevent the correct functioning of the imports of my theme?
Attached files: capture 2.JPG
Hi,
Sorry for the late reply, somehow your ticket was marked as solved.
I'm seeing that you don't have the Bifrost theme activated anymore, do you want me to take a look at the issue again?
Feel free to ask for anything you need.
Kind Regards
hello,
Unfortunately, I had to change the theme because it does not work correctly: impossibility to use the import of templates etc...
I am very disappointed and I would like to know if you have a solution to rectify this please?
Can my version 6.1.1 of wordpress be the cause of the problem and prevent the correct functioning of the imports of my theme?
Hi,
I am very sorry for the late reply, we were not working on the weekend.
This doesn't have anything to do with the WordPress version, as we've already tested our theme with the latest version of WordPress.
Can you please test it on your local server, and check if the theme works, as this is related to the server?
Feel free to ask for anything you need.
Happy Holidays 😊