I tested the installation and the purchase number. The wordpress crashes when installing the NEURON-BUILDER plugin. No news from the developer... I will have to change the theme. Very disappointed with the follow up and I'm stuck today with a theme that is useless to me.

As I said in private, it is too late for the file. My client needed to see his site and I installed another theme. I hope my request for a refund will be considered. Thank you for your help. Bye.

Hello, no news on the refund. Can you confirm that it will take place and when?
Thank you in advance.

Hello, no news on the refund.
Can you please follow up or confirm the status quickly?
Thank you in advance.

I have the same issue with my site. I've also submitted a refund and heard nothing. 

Would suggest to anyone looking at Neuron themes to avoid.

Hi,

So far, I have not posted a review of Neuron. There was indeed a follow up and a refund confirmation in December. But, it is almost February. How long do I have to wait for a refund? Your answer sounds like a joke! 

I hope there will be a quick response.

Thx.

Are you able to confirm processing of my refund as well please? I've heard nothing since mentioning this below and submitting a refund request.

Hi! All is fine. Thx.

another week later and I’ve still heard nothing on my refund. Please can you chase it.

Hi Tom! 

I think you should open your own post. because you are using a request that should be closed. 

Good luck with that.