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  Public Ticket #3131717
Unable to access Neuron licence
Closed

Comments

  • Rollingeye started the conversation
    September 24, 2022 at 5:04am

    Hello,

    I am unable to access the Neuron licence. The error message is,

    License Verification
Enable the Neuron Builder License Verfication through Envato,
the verification will unlock various features of the theme.

    Looking forward to hearing from you.

    Kind Regards,

    Michaël


  •  866
    Neuron replied
    September 26, 2022 at 11:51am

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • Rollingeye replied
    September 27, 2022 at 4:11am

    Hello, 

    Thank you for the video. I have managed to get the key.

    I don't have the interactive portfolio in the 'home' button. It's the whole reason why I have bought the theme. There are also a few templates missing.

    Could you help me, please?

    Kind Regards,

    Michaël

    Attached files:  Screen Shot 2022-09-27 at 6.10.41 am.png

  •  866
    Neuron replied
    September 28, 2022 at 11:34am

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards