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  Public Ticket #3073840
License Verification issue
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  • princessedeb started the conversation

    Got this error message while installing :

    License Verification
    Enable the Neuron Builder License Verfication through Envato,
    the verification will unlock various features of the theme.

    But the licence is activated in Neuro plugin :

    License Verification (Activated)
    Enable the Neuron Theme License Verfication through Envato, the verification will unlock various features of the theme.
    Ensure the following permissions are enabled
    View and search Envato sites, Download your purchased items, List purchases you've made
    You have successfully activated the Neuron Builder.
    

    Attached files:  Screenshot 2022-06-28 at 12.49.52.png
      Screenshot 2022-06-28 at 13.04.47.png

  •  854
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • María José replied

    Hi!

    same problem ! What can I do?

  •  854
    Neuron replied

    Hi,

    Can you please take a look at the following video tutorial on how to activate the License?

    Video tutorial.

    Feel free to ask for anything you need.

    Kind Regards


  • María José replied

    I ve already installed de "neuron_builder.zip", and activated it. But nothing happens, not such an item "neuron" on the menu.


  •  854
    Neuron replied

    Hi,

    You need to install also the Elementor plugin, as it is required by the theme, you can find it by going to Dashboard > Appearances > Install Plugins.

    Feel free to ask for anything you need.

    Kind Regards


  • María José replied

    Ok. Done.

    Nothing's happened :(


  •  854
    Neuron replied

    Hi,

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • María José replied

    Sure!

    login: 286e9d8d33
    psw: BIrpTosp

  •  854
    Neuron replied

    Hi,

    Can you please also attach the URL of your site, so I can log into it?

    Feel free to ask for anything you need.

    Kind Regards