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  Public Ticket #3017181
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Comments

  •  1
    l3aco started the conversation

    I have opened a ticket over 4 days ago and I have not gotten a response as of yet. Are private tickets not answered at the same as public tickets? The product title, price, description, etc are broken. EVerything related to woo-commerce is broken.

    Attached files:  Screenshot 2022-04-01 at 6.52.35 PM.png

  •  854
    Neuron replied

    Hi,

    I'm seeing that we've already responded to that ticket, but we weren't working at the weekend.

    Feel free to ask for anything you need.

    Kind Reagrds


  •  1
    l3aco replied

    The response was posted on Sunday

    Attached files:  Screenshot 2022-04-07 at 12.36.44 PM.png

  •  1
    l3aco replied

    I have been waiting on a response on my ticket for over a week. Nothing has been done about it. I would prefer if replies are made here as private tickets are not treated with any priority.

  •   l3aco replied privately
  •  854
    Neuron replied

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    Can you please check your ticket, I've already responded to that.

    Feel free to ask for anything you need

    Kind Regards


  •  1
    l3aco replied

    Hi can I get a response it has been 2 days on my ticket?

  •  854
    Neuron replied

    Hi,

    We've already responded to your ticket.

    Feel free to ask for anything you need.

    Kind Regards