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  Public Ticket #2981869
Page loading in Firefox
Closed

Comments

  • ArneTeubel started the conversation
    February 15, 2022 at 11:40am

    Hello.
    The pages on my website tend not to load in Firefox. Only the header is visible. Safari in iOS and Chrome on my Mac seem to do the job okay.
    Can you help? Thank you!
    Arne

  •  866
    Neuron replied
    February 16, 2022 at 6:32pm

    Hi Arne,

    Please make sure that you're running the latest version of the Proton theme.

    Proton Theme Version 1.4.7

    You can update the theme directly on your dashboard, via the plugin below: 

    - https://envato.com/market-plugin/

    Feel free to ask for anything you need.

    Kind Regards


  • ArneTeubel replied
    February 16, 2022 at 9:35pm

    Hello,

    I did update everything and still there seems to be problems with loading. When I open the website in Chrome it seems to work alright. On Safari iOS ist only works in a private tab. Maybe there is some kind of a cache problem within the theme or WordPress?
    Cann you please look into it again?

    Thank you and regards,
    Arne

  •  866
    Neuron replied
    February 18, 2022 at 8:27pm

    Hi,

    We're so sorry for the late reply, we had a holiday yesterday.

    Can you please provide me with your wp-admin, I will have a quick look to see what's going on.

    Feel free to ask for anything you need.

    Kind Regards


  • Arne replied
    February 19, 2022 at 12:55pm

    Hello,

    here you go:
    https://anitataa.de/wp/wp-admin
    User: Support
    Password: 0sibaxcEVZ8ZONQ1FGwd5Bzk

    Thank you and regards!
    Arne

  •  866
    Neuron replied
    February 21, 2022 at 10:20pm

    Hi,

    I am very sorry for the late reply, we were not working on the weekend.

    I've added the following code at Appearance > Customize > Additional CSS, now the page is loading alright on Firefox, please take a look at it.

    .theme-loader {
    position: relative !important;
}
    
.wow {
    visibility: visible !important;
    opacity: 1 !important
}

    Make sure to clear the cache of the browser before checking it.

    Feel free to ask for anything you need.

    Kind Regards


  • Arne replied
    February 22, 2022 at 8:14am

    Hello, no problem. I wasn't working on the weekend either.

    Thank you for your help! I was able to make it work with a little change:

    .page-loading {
        position: relative !important;
    }
    I had to make "theme-loader" into "page-loading".

    Kind regards,
    Arne

  •  866
    Neuron replied
    February 22, 2022 at 3:45pm

    You are welcome anytime, feel free to ask for anything you need

    If you like our theme, please leave us a rate of 5 stars at ThemeForest, that would help us a lot.

    Kind Regards,
    NeuronThemes