Okay
  Public Ticket #2452761
refund
Closed

Comments

  • jakovleski_88 started the conversation
    June 25, 2020 at 12:19pm

    Hello, 

    I want a refund because the theme doesn't offer many of the options i need.

    I was expecting many more options, especially speed enhancement techniques. Also, the speed test on my server is not the same as described.


    regards, 

    Robert

  •  675
    Neuron replied
    June 25, 2020 at 4:06pm

    Hi Robert,

    As for the speed, with few simple steps, you'll achieve an amazing result.

    I would suggest you three things how to increase the speed of your website.

    1) Compress images to lower resolutions and smaller image sizes.

    2) Use a cacher(we use w3 total cacher). https://wordpress.org/plugins/w3-total-cache/

    - Right after install go to general settings and enable page cache.

    3) Install autoptimize to combine all CSS files in one file and all JS file sin one file, just like we do in our demo.

    - https://wordpress.org/plugins/autoptimize/

    Kind Regards

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  • jakovleski_88 replied
    June 28, 2020 at 5:57pm

    Hi, 

    however I already  chose another theme, and want to ask for a refund because I will not be using your theme, you can also check that.
    There are a lot of additional functionalities that I need, such as a header slider, sticky menu, etc.

    regards, 

    Robert

  •  675
    Neuron replied
    June 29, 2020 at 10:28am

    Hi Robert,

    Alright, if you're not happy with the theme, you can ask refund here: https://themeforest.net/refund_requests/new

    Kind Regards

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