Public Tickets
Elizabeth
Failed to IMPORT - Requesting refund
Archzilla - Minimal Theme for Interior Design and Architecture
Updated 3 hours ago
1
Most recent comment from Elizabeth:Hello Requesting immediate refund for - "failed to import" the theme, it already is a big issue.Thank youLizzie
yasmine
Theme installation not working propperly
Lilium - Modern WooCommerce Theme
Updated 17 hours ago
2
Most recent comment from Neuron:
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
yasmine
Theme installation not working propperly
Lilium - Modern WooCommerce Theme
Updated 17 hours ago
2
Most recent comment from Neuron:
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
Isabella
Unable to Access Purchase Code Activation Page
Ponte - Interior Design & Furniture WordPress Theme
Updated 2 days ago
2
Most recent comment from Neuron:
Hi,
Can you please take a look at the following video tutorial on how to activate the License?
Video tutorial.
Feel free to ask for anything you need.
Kind Regards
sedlacekjan97
Error after demo loading
Orken - Consulting and Corporate WordPress Theme
Updated 2 days ago
15
Most recent comment from Neuron:Hi,
The dev team mentioned that this issue is also addressed in the latest update. We’ve tested it on our local host and were unable to reproduce the problem. Could you please confirm if your Neuron ...
jellycode
Pagination erro
Archzilla - Minimal Theme for Interior Design and Architecture
Updated 2 days ago
6
Most recent comment from Neuron:Hi,
I've attached the latest version of the Neuron Builder plugin, install it by going to Dashboard > Plugins > Add New Plugin > Upload Plugin.
- https://neuronthemes.com/api/plugins/neuron-bu ...
Hyeonjin Cho
Event List and blog post Not Visible when logging out
Konference - Conference & Events Wordpress Theme
Updated 2 days ago
9
Most recent comment from Neuron:Hi Hyeonjin,
Thank you for your detailed update. We’re currently testing this on our end to see if we encounter the same issues, and will check your site as well to better understand the problem.
We ...
Hyeonjin Cho
nothing happens on the menu icon (hamburger) on mobile
Konference - Conference & Events Wordpress Theme
Updated 2 days ago
6
Most recent comment from Hyeonjin Cho:I’ve checked the mobile hamburger menu settings on our site. The icon is already linked to the Mobile Menu (Template) and the Action is correctly set. However, the hamburger button still does not wo ...
akb14
Setup
Zaan - Personal Lifestyle Blog and Magazine
Updated 2 days ago
9
Most recent comment from akb14:Ive done that, reinstalled the theme and nothing has changed.
forumcreative
Critical Error
Arteon — Multi-Purpose WordPress Theme
Updated 4 days ago
5
Most recent comment from Neuron:I'll get an update from the dev team and get back to you ASAP.
patrick4u56
Home header 'animated' images nog visible
Akko - Portfolio WordPress Theme
Updated 4 days ago
8
Most recent comment from Neuron:Hi,
We're sorry for the late reply,
The dev team is working on a new update of the Neuron Builder plugin, and it will be released tomorrow (Monday). I'll let you know as soon as the update i ...
Hyeonjin Cho
four issues that need to be fixed as soon as possible.
Konference - Conference & Events Wordpress Theme
Updated 1 week ago
4
Most recent comment from Neuron:Hi,
We're working on releasing version 1.2.0.0 of the plugin. I'll let you know as soon as the update is released.
Feel free to ask for anything you need.
Kind Regards
organekauffmann
package incomplete
Akko - Portfolio WordPress Theme
Updated 1 week ago
2
Most recent comment from Neuron:Hi,
After you install the theme, you should also install its required plugins, you can do it by running the theme wizard, or installing them by going to Dashboard > Appearance > Install Plugins.
After ...
Hyeonjin Cho
“An error occurred” When Submitting Questionnaire FormClosed
Konference - Conference & Events Wordpress Theme
Updated 1 week ago
4
Most recent comment from Neuron:Please check your other ticket.
Hyeonjin Cho
Broken schedule tabClosed
Konference - Conference & Events Wordpress Theme
Updated 1 week ago
1
Most recent comment from Hyeonjin Cho:The layout inside the Schedule tab doesn’t apply consistently.
On desktop/web, the layout sometimes fails to load properly.On mobile, the layout almost never applies (about 99% of the time), and ...